Founded in 1997 by the Electronic Frontier Foundation (EFF) and the CommerceNet Consortium to act as an independent, unbiased trust entity. TRUSTe is the foremost online privacy company dedicated to enabling individuals and organizations to establish trusting relationships based on respect for personal identity and information in the evolving networked world. More than 2,400 Web sites rely on TRUSTe to provide best practices for consumer choice, monitoring of privacy practices, and resolution of consumer privacy complaints.

In 2007 TRUSTe celebrated its 10th anniversary year as the world’s largest online privacy seal program and has earned a reputation as the leader in promoting privacy policy disclosure, informed user consent, and consumer education. The TRUSTe privacy program – based on a branded online seal, the TRUSTe "trustmark" – bridges the gap between users' concerns over privacy and Web sites' needs for self-regulated information disclosure standards.

Required: excellent writing skills and strong consumer-level technical familiarity with web surfing, e-commerce and e-mail. Technical familiarity with Internet protocols or buildling web sites a plus. Paralegal or other policy background also a plus.

Responsibilities include:

• handling Watchdog complaint disputes: analysis, investigation, correspondence with consumer and Licensee, internal coordination among departments
• monitoring program licensees via Maxamine (a web-based crawler) and other technology
• providing external quality assurance function for Client Operations in certifying licensees.

Essential Job Functions:

1. Responds to all Watchdog disputes. Must be able to distinguish between legitimate privacy complaints and non-privacy complaints by reviewing the dispute and reviewing Licensee’s practices. Corresponds with Licensees and users under strict timelines regarding the dispute and resolves it.
2. Identifies Licensees with repeated problems to Compliance Analyst 2, Client Operations and Director of Compliance for additional on-going monitoring; identifies unusual complaints or patterns that may demonstrate further problems with licensee to Director of Compliance.
3. Reports on a monthly basis the total number of disputes, types of disputes, and resolution. Coordinates with Compliance Analyst 2 on specific reporting needs; reports on as needed basis on specific Licensee issues.
4. Works with IT department and Director of Compliance on improvements and automation of the Watchdog system; reports to IT Director and Director of Compliance on Quality Assurance.
5. Receives Licensee files that are ready to be certified by Client Operations and reviews for compliance with program requirements. Uses check lists for formal reviews.
6. Checks a minimum of 10% of all Licensees being certified and checks each Client Services Manager at least once every two weeks.
7. Conducts web site monitoring via Maxamine, a web based spider program.
8. Follows up on trademark issues, including trademark infringement and incorrect implementation
9. Will be cross-trained for other functions to assist with coverage during absences.

Minimum requirements:

1. College Degree, plus 1-2 years job experience (or equivalent)
2. Proficiency with Microsoft Office Programs.
3. Proficiency with Internet technology including e-mail and web transactions. Familiarity with internet business models (e.g. social networking, negative option, affiliate marketing) a plus.
4. 1 -2 years experience with business correspondence, strong writing skills.

Please submit resume and cover letter to compliancecareers@truste.org.

TRUSTe is accepting candidates for Senior IT Management positions - prior experience managing technology teams is required.

The responsibilities of this position include :

• Systems Architecture :
  • Design/implement systems based on emerging organizational needs
  • Hardware/network planning
  • Software/data model design and implementation
• Managing technical projects :
  • Engage with staff to develop business/technical requirements
  • Allocate/prioritize personnel resources
• Managing vendor/technology partner relationships
• Managing/Mentoring technical staff
• Providing strategic analysis and planning
  • Analysis on emerging Privacy issues/business models with an emphasis on technology implications
  • Capacity and Scalability planning
• Applicable Technical Skills :
  • Languages : PHP,Java,Shell scripts (bash,ksh,etc.),HTML,Javascript
  • Tools/Software : Struts/Tiles,Hibernate,Eclipse,Resin,Apache WS,ADODB,PEAR
  • Databases : PostgreSQL,MySQL
  • Operating Systems : Red Hat Linux
  • Concepts/Techniques : MVC,OOD,Web Services,UI Design,HTTP Protocol/HTML Concepts,Network Sniffing,Server Load Balancing,Database Administration,Data Modeling,Query Optimization,Database Replication
• Personal Qualifications:
  • Ability to clearly and concisely communicate technical concepts to non-technical people
  • Possess creative vision coupled with practicality and common sense
  • Must be an effective team leader

TRUSTe offers very a competitive salary and benefits package, including top-notch medical plans, dental and vision, HSA and 401K matching. Please submit a brief cover letter, your resume and contact information as soon as possible to itjobs@truste.org.

 

MAXAMINE